Q & A
1. What's the minimum to order?
No minimum to order, price is upon quantity.
2. Can you develop fabrics according to our request?
Bastine is our e-commerce platform, making our fabrics available for local designers and small businesses around the world - because eco-friendly fabrics should be accessible to everyone and not just large fashion corporations
So please contact Bastine at firstname.lastname@example.org for further informaton on custom order.
3. Suggested wash label for hemp fabric.
Machine wash code gentle(hand wash code for silk blended fabric), tumble dry low, iron low, do not bleach, wash separately or with similar colors.
4. Returns and exchanges
Bastine gladly accept returns and exchanges please contact us within 14 days of delivery, ship items back to us within 30 days of delivery to our warehouse.
Please be sure to include a copy of your packing slip or invoice so we know from whom the product is being returned.
Items may not be returned if they have been cut, dyed, or altered in any way.
Buyers are responsible for return shipping cost, if the item is not returned in its original condition, the buyer is responsible for any loss in value.
5. When will online order be shipped?
Order with quantity less than 20Y will be sent out within 5 business days after order received.
Order with quantity more than 50Y, will be inspected and sent out within 7 business days.
It will take estimated 5-7 business days to be arrived. Actual delivery time will depend on the shipping method you choose.